HELP & Support

 

1. Question: What do I have to do in order to use the Apple Watch Extension?


Answer: You have to have an iPhone running iOS 8.4 or higher and an Apple Watch running watchOS 1.x or higher that is paired with it. For now, i.e. with watchOS 1.x, SpeedWatch Plus runs on the Apple Watch only if the paired iPhone is within reach of the watch. When you open the ‘My Watch’ App on your paired iPhone make sure SpeedWatch Plus appears in the list of Apps. When tapping on it you see a switch ‘Show App on Apple Watch’. Make sure that this is switched on.

2. Question: On the Apple Watch, how can switch the display to stay on permanently while I use SpeedWatch Plus?


Answer: You can’t. The current version of watchOS does not allow an app to change the display sleep timer. However what you *can* do is to tell your Apple Watch to always return to SpeedWatch Plus when the display activates again (that is, until you terminate the app by pressing the Digital Crown). Here is how you do this.

3. Question: SpeedWatch Plus always shows a speed of zero although I am moving. What am I doing wrong?


Answer: There are a number of things that can lead to a speed read-out of zero. Here is what you can try to fix it:


  1. A)You are upgrading from an earlier version and something went wrong in the combination of an iOS update and an app update. Please delete the app from your device and reinstall from the App Store. This is, of course, free of charge.


  1. B)Localization Services are switched off for your device. Go to Settings/Privacy and switch on Localization Services.


  1. C)Localization Services are on, but not made available to SpeedWatch. Under Settings/Privacy/Localization Services scroll down to the list of apps that are requesting to use Localization Services. Find the entry for SpeedWatch Plus and set it to ‘While Using’.


  1. D)If you checked A-C and still get a speed read-out of zero you either don’t receive GPS signal where you are or your device is defective (which should be very rare).


In any case, when you start SpeedWatch Plus for the first time it will ask you to allow it to use Localization Services. Here you have to tap ‘Allow’ in order for the app to function properly.